incident_reporting
Table of Contents
Incident Reporting
Reporting incidents promptly and accurately helps us keep staff and guests safe, protect our property, and ensure accountability. All team members are responsible for reporting issues as soon as they happen.
What Counts as an Incident
- Guest altercations, harassment, or removal from premises
- Employee injuries or accidents on shift
- Guest injuries or accidents on premises
- Property damage (equipment failure, broken glass, graffiti, leaks, etc.)
- Security concerns (theft, suspicious activity, fights, drug use)
- Health and safety hazards (fire, gas, water leaks, contamination)
- Policy violations (alcohol service issues, intoxicated guests served, etc.)
Immediate Steps
1. Ensure Safety First
- Call 911 if there is any threat to life or serious injury.
- Alert the Manager on Duty immediately.
2. Stabilize the Situation
- Separate individuals in conflict if safe to do so.
- Remove hazards if safe to do so.
- Call additional staff for help if needed.
3. Document the Incident
- Fill out the Incident Report Form (see below).
- Take photos or video if appropriate and safe.
- Collect witness names and contact info.
How to File an Incident Report
1. Notify the Manager on Duty immediately. 2. Write the report within 30 minutes of the event (or before leaving your shift). 3. Use the following template:
| Field | Details Required |
|---|---|
| Date & Time | When the incident occurred |
| Location | Where in the venue it happened |
| People Involved | Names of staff, guests, and any witnesses |
| Description | Step-by-step account of what happened |
| Actions Taken | Steps to resolve (first aid, guest removed, equipment fixed, etc.) |
| Escalation | Who was notified (MOD, GM, law enforcement, medical, etc.) |
| Follow-Up | Repairs, guest follow-up, insurance, or disciplinary actions |
Escalation Guidelines
- Emergencies (injury, fire, major conflict): Call 911 → Notify Manager → Secure area.
- Guest complaints or safety risks: Notify Manager on Duty immediately.
- Minor issues (small spills, light bulb out, etc.): Fix immediately and log in Facilities or Maintenance.
- Policy Violations (staff behavior, guest service errors): Report privately to management.
Where Reports Are Stored
- All completed reports must be given to management at the end of the shift.
- Digital copies will be stored in the secure incident log.
- Reports may be reviewed by management, HR, or legal counsel if necessary.
Why Reporting Matters
- Protects staff and guests
- Ensures legal and insurance compliance
- Identifies patterns (repeat offenders, equipment failures)
- Builds accountability and trust within the team
✨ Remember: If you see it, say it. Never assume someone else will report an incident. Your voice keeps our workplace safe and professional.
incident_reporting.txt · Last modified: by pat