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====== Incident Reporting ======

Reporting incidents promptly and accurately helps us keep staff and guests safe, protect our property, and ensure accountability.  
All team members are responsible for reporting issues **as soon as they happen**.

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===== What Counts as an Incident =====
  * Guest altercations, harassment, or removal from premises
  * Employee injuries or accidents on shift
  * Guest injuries or accidents on premises
  * Property damage (equipment failure, broken glass, graffiti, leaks, etc.)
  * Security concerns (theft, suspicious activity, fights, drug use)
  * Health and safety hazards (fire, gas, water leaks, contamination)
  * Policy violations (alcohol service issues, intoxicated guests served, etc.)

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===== Immediate Steps =====
1. **Ensure Safety First**
   * Call 911 if there is any threat to life or serious injury.
   * Alert the Manager on Duty immediately.

2. **Stabilize the Situation**
   * Separate individuals in conflict if safe to do so.
   * Remove hazards if safe to do so.
   * Call additional staff for help if needed.

3. **Document the Incident**
   * Fill out the Incident Report Form (see below).
   * Take photos or video if appropriate and safe.
   * Collect witness names and contact info.

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===== How to File an Incident Report =====
1. Notify the Manager on Duty immediately.
2. Write the report within **30 minutes of the event** (or before leaving your shift).
3. Use the following template:

^ Field ^ Details Required ^
| Date & Time | When the incident occurred |
| Location | Where in the venue it happened |
| People Involved | Names of staff, guests, and any witnesses |
| Description | Step-by-step account of what happened |
| Actions Taken | Steps to resolve (first aid, guest removed, equipment fixed, etc.) |
| Escalation | Who was notified (MOD, GM, law enforcement, medical, etc.) |
| Follow-Up | Repairs, guest follow-up, insurance, or disciplinary actions |

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===== Escalation Guidelines =====
  * **Emergencies (injury, fire, major conflict):** Call 911 → Notify Manager → Secure area.
  * **Guest complaints or safety risks:** Notify Manager on Duty immediately.
  * **Minor issues (small spills, light bulb out, etc.):** Fix immediately and log in Facilities or Maintenance.
  * **Policy Violations (staff behavior, guest service errors):** Report privately to management.

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===== Where Reports Are Stored =====
  * All completed reports must be given to management at the end of the shift.
  * Digital copies will be stored in the secure incident log.
  * Reports may be reviewed by management, HR, or legal counsel if necessary.

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===== Why Reporting Matters =====
  * Protects staff and guests
  * Ensures legal and insurance compliance
  * Identifies patterns (repeat offenders, equipment failures)
  * Builds accountability and trust within the team

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✨ Remember: **If you see it, say it.** Never assume someone else will report an incident. Your voice keeps our workplace safe and professional.