https://wiki.mcfilers.com/ 2026-04-17T17:08:15+00:00 https://wiki.mcfilers.com/ https://wiki.mcfilers.com/_media/wiki:dokuwiki.svg text/html 2025-10-31T17:52:32+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.mcfilers.com/ops:closing_checklist?rev=1761933152&do=diff Closing Checklist This checklist must be completed before staff leave for the night. Each section should be initialed by the responsible team member and verified by the Manager on Duty. ---------- Front of House * [ ] Wipe down and sanitize all tables, chairs, booths, and bar tops. text/html 2025-10-23T21:27:44+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.mcfilers.com/ops:guest_recovery?rev=1761254864&do=diff Guest Recovery Playbook Mistakes and service issues happen — what matters is how we recover. This playbook provides a step-by-step process to turn unhappy guests into loyal fans. ---------- The Five A’s of Recovery 1. Acknowledge * Approach quickly, make eye contact, and listen. text/html 2025-10-26T19:42:57+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.mcfilers.com/ops:opening_checklist?rev=1761507777&do=diff Opening Checklist This checklist must be completed before opening doors to guests. Each section should be initialed by the team member responsible and verified by the Manager on Duty. ---------- Front of House * [ ] Unlock front doors, disarm alarm. text/html 2025-10-23T21:22:59+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.mcfilers.com/ops:shift_handover?rev=1761254579&do=diff Shift Handover Checklist Before ending your shift, complete the following handover tasks. The Manager on Duty must verify and initial each section. ---------- Cleaning & Reset * [ ] All tables, chairs, and high-touch areas wiped and sanitized